JUST STAY FAR FROM THEM. BAD SERVICE , REALLY BAD SUPPORT. AND THEY ARE CRYING A LOT TO NOT PAY BACK.

They have a bait and switch plan. Signed for a two year business plan which included free domain registration for two years. After the first year, the domain stopped working. Contacted them, and they said because I have not used it enough (i’m building the site part time), my domain was on hold and I would have to pay between $100 to $200 to re-activate. They understood I pre-paid for two years which included the domain, but it did not matter. After many many subsequent messages (most with no replies), I was stuck. They would also not provide a phone number or address to their legal department. A year later (two years total), they tried to charge my credit card for renewal. What! they lost my domain name, and I cannot access their system and they want a renewal? Go elsewhere.

Pricing is also Poor as you got nothing for your money. Just frustration, bad support and luck of any will to help you. Warning to all. You should fill your cancelation form 1 month before your package is about to expire. Otherwise it will be prolonged automatically! They are suspending sites and offering you Virtual and Decidated hosting options! They want more money for nothing! I repeat to everyone. Do not use this hosting. Do not have any business relationship with those guys. You will be fulled.

Regard our suspended site we got fallowing answer on ticket:

Hello,

The website we checked was trainings4it.com, sorry for the misunderstanding here.

Regarding the issue with icodefactory.com:

Please reply to your Violation of Terms ticket.

We're closing this ticket now.

So thay closed ticket, did not enabled our main site and we are out of business for more than 7 hours. We do depend on our mails. Thay disabled wrong site. In the meantime I've reopened ticket and ask them to enable our site. Also we disabled by our self site that caused problem (by their opinion). It is simple Umbraco CMS installation.

I will let community know what is going on further...

I hope they will take care of our mails :-(

Our web site was up&running without any issue for years on other hosting provider and on our staging server (that is visible from internet and is currently up & running also).

However, Mochahost administrator stopped our web site (without any warning) so we are unable to view our web site content and (which is more painful) without our mail access!

Ticket with critical status is opened 2 hours ago. We are bagging for enabling only mail accounts and we are ready to set our web site to use simple 'under construction' html page. But we cannot work without our mails. However still no answer from support.

We got mail from support stating that our web site is disabled and that we must reply to mail within 24 hours. We replied but their mail server responds with error!!!

We are business owners and we do have direct damage because of this.

I will let community knows about further development of this case…

We are unable to set our web site running from plesk (no rights!).

Mochahost is terrible to work with. Their chat with a "Live Person" always says they can't help any further, you must open a new ticket. The ticket system is garbage. You never know how long it is going to take them to respond. If I say my problem is "urgent" vs "critical" does that mean that you don't have to respond for three days instead of two? The 888 number is just for a voicemail and then they call you back in like an hour or two. Okay, not bad, but still, why can't I call them and talk to them when I need to? Hosting-wise, my site was only down shortly twice this past year. Pricing is good and they do have a lot of quality features for the price. That's all.

I don't really get how many angry post there can be against mocha, i've send them way too much tickets i think because everytime i have a problem i write to them. and they always reply soo fast never took more than 24hours. The service so far is great. I one day had lag and told them, they said it was due to spam and everything went fine, all that in like 2hours.. I find it way more than okay. The only thing i really hate from mochahost is the plesk panel.. It is sooo slow it kills me and i want to change it asap.

worst host available at present!

such a pathetic service,cheap price but most of feature doesn't work,they give lots of advertisement in their site but when u purchase a hosting plan,u will understand,most of the features they disable and anything I ask they ask me upgrade to dedicated server or VPS and pay more money!I have business account and

some of the basic PHP funstions are disabled can you believe!

I've been a client for MochaHost for a 5 month now.

I use windows Soho plan.

and bandwidth.

I just moved from another .uk hosters and i don't like there price.

I like this realy unlimeter plans.

I didn't realize that I am getting so many options, space.

Good and fast support.

Good support knowledge.

Their tech support team is really concerned and willing to help.

Wonderful quick efficient professional service.

I plan to hosting there other my sites.

I recommend it.

Very cheap server, very slow, with a lot of things you can dream in a server and a really good and fast support service. If you dont look for perfomance, this is your server. I use it for several customers (about 5) and myself... and altought the control panel (not the hosting itself) is not reliable at all and the FTP server perfomance sucks, for the price you have a non limited .NET/SqlServer server.

The web hosting is average, kinda slow but ok for personal use.

Their email server is inconsistent. I fail to connect at least once a month. lately the server has been blocked by spamhaus. So my emails get rejected by recipients with BL filtering. A backup mail service is needed if you go with Mochahost

http://cbl.abuseat.org/lookup.cgi?ip=74.55.210.66

Horrible horrible horrible! I saw them call one person a liar earlier on this thread so I thought I would weigh in with some real stats to prove how bad they are. I signed up a few days ago. Had a tech install my simple website. I notice pages were loading crazy slow speeds like 10 seconds to load a simple page. So I started poking around. Over 1200 websites on one server!!! Load averages are often 25 to 45! Basically about 50% of the time my site is so slow it would be considered down by an internet user. Take a look at this uptime I just did:

21:09:13 up 68 days, 9:25, 6 users, load average: 12.40, 48.12, 33.34

48!!!! Shame on you mochahost.

I am moving on tonight to find a new host.

I have a couple of months using mochahost service. In my opinion the service is very good. To create my portal was very easy (very happy with this facility!!!). I send many support emails and no problem, they answer very fast, some times two minutes after i send the email. No site shut down at this moment. I really appreciate the service.

How is it that at any issue I've encountered to setup my website has been seems to have been "you must upgrade"???

It's been over a month I've been trying to get the site to be setup properly and it takes an average 2 days for a tech to respond. I'm currently having an issue with the private JVM shutting down all by itself and what I get is "you must optimize your code or upgrade your memory heap" when I know for a fact the application works fine on our development servers under 12mb of memory using the same database connection at Mochahost.

I can see there is a Mochahost rep responding to the reviews. Please, make sure someone is actually going to look into this and stop blowing me off with a "Have a great day!"

I hosted my site www.stmaryswaterford.com with mochahost and was really really impressed with the features and customer support. This made me transfer my existing domain www.proventherapy.com from godaddy to mochahost. Took a while to transfer since my domain was in private registration with godaddy. But I did get enough support from mochahost to get around. The only disappointment is that my second site is not yet listed at the site builder even after repeated requests. Consequently my site www.proventherapy.com is still down. But I think mochahost will sort it out soon.

MochaHost make themselves sound as though they are business hosts. Wrong. My website took an average of 12.8 seconds to load on MochaHost with many times that I would receive a Network Interruption or Network Timeout. When looking at the Server Status I would regularly find 7.91 out of 8 CPUs in use (maxed out) and 89% memory. Many drive partitions were also in critical state. When consulting with technical support they stated that there is no problem with the server.

Don't believe their pricing nor their 30-day money back guarantee. Its a bunch of bull. They will drag things out past the 30 days, and if you encounter issues past the 30 days you are simply out of the money you paid. Do a search with the BBB if you don't believe me. MochaHost gets an F and reports that their business practices are illegal, which I intend to report to the California Attorney General.

I recently signed up with Mocha and two days went by without me getting the "welcome email". I submitted two comments on this, the second one saying that I was disappointed, and got the following reply (no kidding):

"Did you bother to read the directions where it says to check your SPAM Folder if you do not see the MochaHost Welcome e-mail in your regular e-mail; if your SPAMGUARD is set too high on your e-mail account, the MochaHost Welcome e-mail will be sent there to the SPAM folder. After you ordered, we sent an automated 'status pending' update notice with a BOLD lettered sentence in RED letters that asked you to check your SPAM folder, and to please adjust your SPAMGUARD, if needed.

Please do not jump to hasty conclusions about our company, as this is obviously your mistaken oversight."

Can you believe it? The best part is that then the person forwards me a copy of the email that, you know, they already sent but I was too dumb to find, and original's header SAYS IT WAS GENERATED AN HOUR EARLIER.

I'm just blown away by their rudeness. Needless to say, I am still disappointed.

It looked like the perfect host, with the perfect features and the perfect price. But once that you sign in with them, you will find that they have the worst support department and customer service. I closed my account a day after I opened it with them, The Plesk system for windows 2008, hangs while you try to create sub domain, add appliction, etc.

The site was supposed to come with a site builder, I submitted the ticket to have this feature added, it never got setup. Do not waist your time, do a research pay extra, but get something better.

they have very bad support sytem. Never buy their reseller hosting as they provide a very long link to login and difficult to remeber for our customers. like this https://matrix.my-hosting-panel.com:8443/login.php3

No possible for customers to remember. No very helpful in case of any issue like, i have been receiving too many spams in my emails request many times to fix it, No its over 35 days no response and update on that ticket!!!