A total joke. As others have warned, their sevice is non-existent. I've been with them for almost four years, and they have really gone down hill. Support tickets routinely go unanswered. Emails routinely go unanswered. Beware. Spend your money elsewhere, NOT worth the savings. Don't suffer the same regret I'm feeling, move on & find another host!

Like others have said. There SUPPORT IS HORRIBLE. It takes days sometimes just to get a response. HORRIBLE.

AND they decided to offer AIM support service (instead of phone) which seems like it would be cool, fast and efficient. They even say this on their website, "Do you like to chat? So do we! So much so that we decided to be on AIM 24/7!" Don't get me wrong. They are LOGGED IN 24/7, there is just nobody ever freaking there. I have NOT ONCE gotten a response on AIM. Not a single word.

Go with somebody else, these guys are a joke.

With as many listeners as our internet radio station gets, our servers have to be up 100% of the time, and the dedicated servers we lease from Eleven2 do exactly that. Their network is great, their support is great, and for the custom setups we have with them, the value is great.

The backbone connections they use are strong too. After migrating from our old dedicated server provider, we saw a full blown elimination in connectivity problems from our listeners to us - That's a great thing.

I personally have a few friends that use Eleven2 to host their websites via shared hosting packages, and they agree the service is exceptional all around.

I highly endorse hosting with Eleven2.

I really love this company. They're really down to earth, they care about your problems (even when you're only paying $6/month) and they make upgrading really seamless when you're ready. I love that they have AIM support in addition to a ticket system, so I don't have to wait around for small questions. Uptime has been great, and everything has been super-reliable. Great host overall!

The support is HORRIBLE. I unfortunately signed up for an extended period of time with them however i wish now that i had not. The guys not only are NOT there 24 hours a day like they say, they're RUDE as can be. I'd terminate my service with them if i was not bound for a long period of time. I'm contemplating changing to another host in the meantime regardless and giving my remaining time away to someone else who doesn't need a reliable host.

I've found that eleven2 must not even have support, I'm amazed that they've ever helped anyone. I'm sitting on 3 weeks now just trying to get the first site on-line. I have no access to cPanel, no way to transfer a domain without purchasing one at the same time and they are telling my customer that I have everything I need, yet they ignore my requests for assistance. ABYSMAL. I've never found there to be someone on AIM, the phone has never been answered DURING BUSINESS HOURS. Stay well away from these people, trust me. If you think there is 1% chance that you might one day need support for a site in a business situation, stop right now, and keep looking.

I have been with Eleven2 for about a year now.

-Uptime is amazing as to date I have not seen any down time.

-Customer Support is decent, they say they are online 24/7 but not always the case. but usually give it a few hours at most and they will be back online for any help you need. I'd say they are online more like 23/7. The heat tickets usually go through with fast response time, but not always. I once needed to sing on to AIM to let them know I had one open after a few days. but was taken care after that immediately. I did transfer all my accounts from their shared hosting to a reseller account with no problems at all.

-Prices are pretty average, usually have some sort of deal going on.

-very informative. they are active with their customers on myspace / virb / blog etc. keeping you informed of any issues or upgrades they are dealing with.

I became a customer of Eleven2 about two months ago when I purchased the LaunchParty plan (available for a limited time apparently) for a year. The plan came with 60GB disk space and 6TB bandwidth. The specs offered by this plan are much better than any other shared plan they offer. A full year of Eleven2 Launch Party hosting cost me $96.

Overall, I’ve been very happy with Eleven2. The uptime hiccups in the past were made up by the excellent level of support offered by their staff. Overall Rating: 7.5 out of 10. I’d definitely recommend them for shared web hosting, and I hope to remain a happy customer for the remainder of my 1 year of hosting with them.

Full Review: http://enaresh.com/2008/04/02/eleven2-webhosting-review

Cheap and cheerful. Looks alright on the php front, but couldn't get Ruby on Rails working at all. After waiting on a support ticket for a week I decided to cancel. 5 days later, and they still haven't processed my cancellation request or replied to my ticket. Starting to wonder if my money is lost forever.

Eleven2 makes me happy! Amazing customer service. And amazing hosting! I am as passionate about eleven2 as I am about Chipotle Burritos!

I have used them for a few of my domains right now that work just awesome. Their ruby on rails is very fast and really good priced on the shared. The reseller pricing is not that great right now, but I just use the shared for all my personal sites. My support isnt 5 min response time, but it was about a hour and a half the time I needed to contact support.

The few problems I had where easily solved by the staff. Also the support team is very fast with repleis and keeps you updated.

Whether you're just starting off on the web, a tech junkie, or have a large company expecting massive traffic, Eleven2 can support your needs. From simple hosting to more complex needs, the guys are always able and willing to help meet all of your hosting needs. With extremely fast ticket response time and helpful, friendly AIM tech support, if you ever DO have a problem, they are quick to resolve it.

Definitely highly recommended for anyone and everyone. You won't be disappointed.

I have been responsible for around 12 different accounts with Eleven2 and they have always been amazing.

Great pricing, Great service, and they always seem to take care of my needs. They have helped me immediately most of the time.

If you want "real" hosting go with Eleven2.

i never had a problem before but they're support really sucks, i have a reseller account with them and they have not replied to any of my messages regarding problems with my account.

As you can imagine being a company offering hosting you need to have responsible support, but theirs is not the case.

They say they are "online" well they dont reply tickets fast enough not even for easy stuff, nor they show up in AIM messenger. And they do not have a phone number where you can call !!

So lets say the server is down? who do you call?

The uptime is good, at least i havent had a problem with that myself. I think this host works for individual websites and not so good for resellers.

The company is managed and owned by a bunch of kids that must be playing around all day because they dont take care of their clients.

an Angry eleven2 customer.

Have been with them for several years they are GREAT. As soon there is an issue I am able to go on AIM and get it resolved. I have never had an issue that was not resolved within a matter of hours. We have some pretty hefty PHP stuff on the backend. I have been with about 5 other webhosts before e2 and I will never need another. Most people who come on here and complain need a dedicated server.

very slow in getting my domain propogated. non-functional forum/support.

i made a huge mistake by signing up with these guys.

don't believe the reviews, all hype.

eleven2=shit