Being with Startlogic has been one of the most frustrating experiences in my online life.

Promised me a certain amount of bandwidth, only to find out they just give you half that much with the excuse that you'll get the rest if you "ever need it". Horrible, slow customer service.

Since they charge for their website creation tools, if you manage to find better ones like me rest assured they will remove support for them one year after as soon as they find out you are using it.

As happened to me, they dishonestly removed Joomla support ( A free ware website automation tool that takes advantage of components existent in most hosting packages) one year after I was using it, and wanted to make me pay for it, even though the services on which Joomla runs were included in our original contract, with the excuse that they were upgrading their server.

This is of course, a lie, since all they do is disable a variant so you can't use it until you pay.

Try any other host but startlogic

My sites on my Startlogic VPS were down for 3 days. They didn’t answer trouble tickets or email. When I finally got someone on the phone (30 minutes+ wait time), each time they said they didn’t know what was wrong or when I would be up again. After 3 days they said they had a hardware crash and lost my server. My VPS and the other VPS accounts on my server were gone.

I have backups but I don’t have my databases. Don’t even think about this one unless you like losing everything.

Just the average overselling host. Had a prepaid account for an year. I was just hosting static content there but I saw my site slow and down almost 10% of the time.

Maybe ok for small family sites.

I normally do not write reviews about a company unless they exceed my expectations or their customer service/support levels are horrendous. I decided to try StartLogic in October of 2005 and initially when I had contacted their sales department, the person I spoke with was very friendly and very helpful and made me feel like this was a great company to do business with. As a result of their pricing and my high expectations of their service level and the fact that they were ranked well among web hosts, I decided to give them a try. I signed up for a VPS account. Shortly thereafter, I began to experience issues, first it was with the setup of the VPS, this took about a week for them to resolve and actually get me online. Then after about a week after I had started working on an important project, it was determined that the VPS was not properly configured and it had to be reconfigured which took me offline for another few days. I experienced sporadic issues, but for the most part was able to get by and continue using them with few issues arising.

Then in early June, my client's site went offline for no apparent reason. I contacted support and did not recieve any type of response for 2 weeks, however, during that timeframe I tried to contact them numerous times via their help desk and even tried calling them, but everytime I waited approximately 20 minutes and would hang up due to the fact that noone would answer. I was finally contacted approximately 2 weeks later and in the reply they had informed that the ticket was escalated and that I would recieve a response shortly. Well, needless to say, shortly for them was another 2 weeks before I recieved another response, only after I threatened to cancel my account. In this response, they informed me it was my responsibility since the account was a VPS and if I wanted them to fix the issue and get my client's site back online, I would be charged. Well, that pretty much broke the straw on the camels back and I decided to cancel the account. I waited for over 30 minutes before I even was able to speak to a person at which point I was actually transferred to billing and had to wait for another 20 minutes. There option to access billing does not work and their support is beyond unsatisfactory.

I just tried to call back in to get a refund for my unused portion plus to request that I get a month's refund for the month my client's site was down with no apparent help from them to resolve the issue. However, after being on hold for 50 mins, I have decided to give up and take the loss. It is not worth the headache and anxiety to try to get a few dollars back.

I do not understand how a company with this level of customer service/support is rated in the top 10 for web hosting. I have been in the IT business for over 6 years and during that time, I have never seen a company show such disdain towards their customers as StartLogic has shown in my time with them. For those considering this company for your hosting services based on pricing, please reconsider and look at the big picture. Do you really want to save a few bucks and sacrafice performance, support and reliability? I did and it was a huge mistake on my part.