Regret to move my customer into this company. They cope with every with a slow speed. And they discrimination Chinese ! The live service usually close chat before me finish speaking

bad, bad, bad, bad, bad. I will NEVER use Hostnine again after my experience with them. I actually published a blog entry about how bad their service was. It took them SIX MONTHS to send me a bill - and then they sent me six monthly bills at once. I told them I refused to pay. I got a transfer key and moved my domain over to DreamHost, where I've never had a problem.

crap, absolute crap. I'm moving off their servers to my own co located servers this week. Why? Their FTP ALWAYS bombs out. Their servers ALWAYS bombs out. stuff never works right. their windows reseller accounts are jokes. They charge for primary domain name changes.

I can say that HostNine customer support is ok for the reason that they are very polite in answering my questions and by providing assistance. However, I will not recommend this company due their uptime problem.

It's really a very wrong decision when I paid my hosting for 6-months. I'm with them for more than a month already with more than 10-times downtime as well.

But I will still give them a chance since I still have 5-months to go.

This may or may not enlighten anybody about reseller hosting but let this be a warning to those who want to get involved with HostNine and FastServers.net.

First off, FastServers.net maintains HostNine's servers - a common practice in the industry... basically, HostNine has equipment maintained by HostNine, just as a reseller would go to HostNine to have hosting service.

HostNine has a decent frontline for tech support which reverts over to FastServers.net. This is where problems begin because if HostNine is asleep or a more serious issue arises that requires advanced support escalation, you are then handed-off to FastServer's tech support.

With FastServer, I have never, EVER encountered a more egotistical and demeaning bunch of IDIOTS in my entire career. Far from professional, your question is answered with volleys of non-sensical questions or worse, they have you thinking that the problem has been created by you - somewhere, somehow.

JOOMLA hosts beware, HostNine has instituted changes that prevent access to JOOMLA sites due to permissions which need to be set by HostNine. HostNine also elects to make changes a huge secret until the changes have been made and when you ask what the problem is - they basically call you an idiot because you haven't read their forum. There is no head's up about any anticipated changes, scheduled downtime, etc. You have to fly by the seat of your pants or read the forum to see what's happening.

A web host should remain anonymous in your daily operation - certainly in mine. Personally, I don't have the luxury of reading forums or dealing with mundane tasks on a daily basis.

Bottom line is that if you have the time to be involved intimately with HostNine's geek community, HostNine is perfect for you. On the other hand, if you need to conduct business and less is more when dealing with your host provider - HostNine is not the solution for you.

HostNine started out strong but after over a year of hosting, I've gone elsewhere.

Good Luck in any event but I strongly urge reconsideration of your host when considering HostNine and FastServers.

I have been with H9 for over 6 months now and have had mixed experiences with the company.

Their prices have always been competitive, and their reliability was fantastic at first. Then they released ResellerCentral, which lets resellers have their accounts spread across different servers across the world. This release resulted in some major stability issues for a month or two. I very nearly moved to another host.

However, over the last couple of months the service has really improved, as has the uptime. They really seem to be getting back on top of everything, and they have increased all packages for free for current members. If it stays like this I won't be moving for a very long time.

I heard about HostNine a little after they opened and figured that I would give them a try. I started with a reseller account, which included a ModernBill license and plenty of resources. After I started I had a lot of troubles with my reseller (because I was new to hosting) and they helped me every time I got on live chat! One of the HostNine employees even helped me think of a domain name. After a while I did not need the reseller anymore so I downgraded to a shared package. They helped me the entire way! I would recommend HostNine to absolutely anyone that is looking for fast servers, reliable service, and a very professional support team!

In looking for a new host after 10 years with my last hosing company I came upon HostNine. In 20 minutes my accounts were set up and that day I had my DNS and data transfered over w/o a hitch.

Cpanel based hosting with a simple account interface, well worth the slight extra cost. Had one issue setting up an SSL account and they went the extra mile to resolve it to my satisfaction.

I had a terrible experience trying to set up an account with these guys. In my pre-sales conversation, host9 salesperson agreed to 'try' to set up a certain application on the server.

So I signed up and paid my $$, then they changed their mind. They refused to even try.

At first, they claimed the had not agreed to build the application. But I had saved my chat logs.

So naturally, I cancelled. Then it took a week to get my refund, and after I filed through PayPal.