RUN AWAY! You have choices. This company has changed names too often to often to keep track of. I can't even begin to describe all the errors they made, but in the last interaction, their sales department blamed my employer for their problems! I've never encountered such incompetent customer service! Believe me, you would have to work hard to do worse!

I've had no problem at all with aplus at all.

Since Aplus went through servers update, websites are close to unusable. Sometimes response time is over 30-45 seconds... Considering that we running ecommerce it is completely unacceptable. My countless requests to address this issue and all multiple escalations did not return any results. Often they do not bother to look into problem at all, sending "ticket closed" email right after it was opened. I guess I had enough and will gradually start moving all my domains to a better place.

Since their platform upgrades, I have had my business website down every time I go into to try to make a change. No one is able to really correct the problem and I have to wait 24-48 hours each time to have my files "reloaded". The real problem is that they can no longer support Front page Manager files and I lose all the navigation and buttons when I go into even correct a typo. I am not going to stay with them as I can't reconstruct all 4 of my business or non-profit association websites to fit their new platform. I never had problems or complaints until this September. I hate their customer service and inability to fix the problems.

I guess I thought these guys were OK, a very long time ago. I was with them, mainly parking domains, and now, since last year, have 2sites hosted with them. Customer service is terrible mainly because wait time for calls is often over 15 minutes. Today I waited almost an hour.

This may be a problem for many hosts who have been around a long time and haven't really caught up to where the latest servers are. APlus was a mistake for me. Don't you make it too.

I've hosted a variety of sites on aplus.net for 4 years, and recently, it's just not the same. Their chat support is friendly but useless. Their knowledge base is fairly hollow - most of the links on the "Welcome to your new host" email are wrong. Don't even try an host a Magento site here, they wont do it - even though their tech people will tell you it's ok. On the plus side, I've never experienced any downtime, so that's something. I just think that nowadays you can do much better.

I would not recommend this company to anyone. I am so upset, that I've tried their services. If you have a somedomain.ca, you are in trouble.

Customer service is the worst!

Wow, this is just an icing on the cake to go along with the horrible service I recieved.

Not only did I never get to use my dedicated server or any services but I lost my money too.

Sorry you should change your name to FPlus, worst service Ive ever been exposed to.

Just a bunch of thieves.

Thanks again Fplus

I've had quite a few hosting providers, and Aplus was by far the very worst. I cannot think of one positive thing to say about this company, and that's rare for me.

The service was horrible. Downtime, lost emails, etc. It was a while ago, so unfortunately I do not remember all the details. I suppose they may have improved over time, but I doubt it.

The customer service was even worse than the reliability. They were downright rude, IF you could even get someone on the phone or answering your emails. I actually had one guy hang up on me. I was amazed.

As I believe someone else wrote: AVOID AT ALL COSTS!!

Avoid at all costs. The customer service department is unknowledgeable and inept, at best, probably because they aren't actually located in the United States (or else never learned how to speak English properly); the servers are unreliable and too sluggish; and response time to critical issues is horrifyingly slow.

The server hosting my two websites went down for 10-15 minutes early one morning, and when it returned, the design of both PHP-based websites was screwed up. I could even figure out myself what the problem most likely was and passed the information on to the customer non-service employees. What did they do? Absolutely nothing, and I'm still waiting for the refund I insist on getting. This is the second time the company has messed up my website in about as many months.

Treat Aplus.Net like the plague because its effect on your website will be comparable, especially if it has a dynamic design. The company is just like the numerous other shoddy hosting providers out there that try to attract gullible and bargain-loving customers by touting all of the so-called features it has for a low price. Of course, that usually means service is painfully poor or non-existent and those gazillion unlimited features don't function so well. Don't be fooled by Aplus.Net's deceitful come-ons, either.

I don't use aplus for anything but simple website and email hosting. Within my first few months of signing up I had issues with my website not being down for days at a time. Took them a good 3-4 weeks to find the problem, and they offered no apologies or explanations. Since then I've not had any problems until the last few weeks where I've been unable to access my email on a regular basis. The server just seems to go down all the time. Again - support is not much help, and barely speak english, so phone support is next to no help. I will be moving providers this year when my contract expires.