Yes AIT seems glossy on the top with their range of packages and features. The array of problems I had with them over 8 years is extensive....but my site is large and I didn't want to deal with a move. (Big mistake.) The single biggest reason I decided to move away was there *constant* strong-arm tactics of trying to get me to upgrade my account despite serious problems like a cpanel that never worked.

When my 'dedicated' server with mySQL databases magically became corrupted and they wouldn't correct the problem without a $100 charge, I moved on. It took their lead technicians 14 hours to respond to my tickets (since I didn't get a single reply before then) and then his reply was snotty that I didn't need to send multiple tickets when they already knew of the problem. Apparently, communication isn't part of 'their' job descriptions. When I told them not to bother, I fixed it myself, (I had put in a static file in the place where the PHP scripts was dying,) the next day I started getting phone calls that I needed to upgrade my server AGAIN. It was the last straw.

Strangely enough, my new host moved over all the files, including mySQL databases through cpanel for me and everything works perfectly and my site is never down. Oh and for all the bandwidth and RAM that they claimed I used (remember, my cpanel 'didn't' work there so I had no way to gauge my usage...my new server actually has a bandwidth monitor that works AND surprise, surprise...I'm using about a 1/3 what AIT said I was. They were rooking me for years.

Simply put, this company has become a disaster. I've been a customer for 8 years and have been trying to move clients off of them for several years. Tech support is unreliable and untrustworthy. Most of the time it takes several calls to resolve issues, often taking days or weeks. STAY AWAY FROM THEM! DON'T GET SUCKERED IN AND HELD HOSTAGE!!!!

Completely agree with the rest of reviews. I had to deal with tech support 4 times this past year for various issues and all the time it took days! for them to solve the problem and people answering phone were untrained and difficult to deal with! At one point my site was down for more than a week! VERY dissatisfied with their service.. had it enough and right now looking for a new host.

After 9 years of hosting more than 20 sites with AIT we decided to move everything to another provider.

They lost our clients databases giving no explanations.

They are really, really bad in technical support and service in general.

Lots of server downtime (dedicated server) and very slow trouble ticket response. Server has been down more than 24 hours at a time. Don't hold your breath expecting a response or update regarding ticket status, either. Lots of stupid, simple mistakes made by techs with little or no experience have added hours and hours to downtime. Overall, I couldn't recommend AIT even if I was paid to do so.

AIT - stay away! AIT puts out lots of propaganda about how great they are. Some years ago, they were satisfactory, now, the support response has gotten very slow. NEVER EVER give these bandits electronic access to your checking account. If you use a credit card, make sure it has a low limit. I have had my sites shut off more than once with not so much as a phone call or email because of a billing error on their end. After I raised hell, I got a "courtesy" phone call from a drone to let me know my site had been shut down. Seems like they hire warm bodies off the street with little or no training. Putting in trouble tickets with AIT has become part of the weekly routine. Watch out for extra charges in the fine print if you cancel, you will be obligated to pay another 6 months hosting fees even after you leave. If AIT spent as much time on supporting their services as they do coming up with bogus charges, they would probably be an excellent host.