There have been a few cases of downtime for several minutes, but the staff work hard to fix any problems.

Hard working, professional staff who bend over backwards to help you.

In my early days with them they even helped me debug PHP scripts (I've improved).

They've also helped me out as a long term customer by creating a custom plan for a client - I highly recommend these guys as they aren't just another fly-by-night operation (how many web hosts come and go..)

I was paying by credit card. An issue with my CC company and 3Essentials shut down the websites of my clients in 6 days! It takes one day to be informed of the problem. Five days for payment to reach the credit card company. Explained this to 3Essentials and their response was "we don't care, we just want our money". Twelve hours later they went forward in shutting down my domains. There is more to an ISP than technical issues. There are business issues - particularly how they treat their customers. These people just want their money. Very greedy. And if they are willing to lose my $1000 a year potential across all domains for a $10 payment for one month on one domain... well, you can see how incredibly incompetent this company is. I tried to discuss it with them and they were extremely rude. There are better ISPs out there.