iPowerWeb (iPower) has surprised us yet again this morning. Recently we have had several blog posts about them here on HostJury. With their company being purchased, 35% of their systems being hacked & their obvious decreasing support quality they have been fueling lawsuits against themselves on a daily basis.
However their latest attempt to attract new clients is an interesting, yet fraudulent one. Upon checking the reviews posted about iPowerWeb this morning we saw that both had been posted from an internal network at their company (gateway.phx.ipower.com) in Phoenix. This is one of the few times that a company has been so brazen that they've posted multiple reviews at the same time giving flawless ratings to themselves.
In this case they've been caught red-handed but on a number of other websites we have found their reviews have remained online. Luckily we have a very thorough auditing process & removed them immediately. It is sad to see a company as large & once renowned for it's great service to suddenly have to resort to posting fake reviews about their own services to gain traffic.
It's a new low.
Fri, 4 January 2008, 04:41
I keep my site on their server for 7 or more years. They are not perfect, but not so bad as many people say here. They need to improve phone service and develop more clear and logical management over the control panel(this is probably why they moved me to the new server recently with V3 deck), but looking back I can not say I had a lot of down time with them. I do not switch because I am not sure if I can get anything better for about $10/month for my small business. Where could you see good responsive phone customer service novadays?
Mon, 31 December 2007, 01:12
I have been on hold over 1 hour as I write this
December 30, 2007
I have been with ipowerweb for over 7 years and had 6 sites with them.
They don\'t like to answer the phone and they never have.
The guy who said they won\'t help you with a list of accounts is so right. I had about 25 domain names and they could not give me a list! I went with my own hosting at hostgator and was amazed at fast and helpful they were. I must of called them 20 times the first month, ( I was installing lots of new tools, I never used since before.) Right now I am migrating my last 2 site and I can\'t ftp, they changed platforms and the login for the ftp isn\'t working! I guess I will hang up now. I hate these guys so much. They charged me for a bunch of domains I transfered and I gave them 90 days notice and it took me and the credit card company 6 months to get it resolved! Well it has been over 1 hour now and I think no one is there.
TYPICAL of ipowerweb.
Hey if you never need anything from them, then go ahead and use them. Good luck!
Writer and website-designer
Bay Area, Ca
Sun, 16 December 2007, 23:03
I've been with ipower for 2 years with 12 web pages on a VPS. I can't even tell you how many hours I've spent 'holding' on the phone awaiting some tech help when my web pages disappear. This latest fiasco...12/12/07 all my pages are gone. After waiting for hours on hold over several days...I'm told they have NO RECORD of my account?
acheys
Tue, 11 December 2007, 15:53
IPower takes your money. I paid for 2 years of service back in 2006. With their migration, they wanted to charge me again because they said the old account was on another VDeck. The new VDeck was never setup and they charged me again. Now I can't get in touch with anyone there. Worst company I have ever dealt with. Don't go near them...... YOU will regret it. They also try to charge your credit card without approval.
Sat, 8 December 2007, 04:17
See for yourself as vDeck 3.0 created massive problem. My request to cancel acounts with iPowerweb.
Account Cancellation [C03794318005169448]
Thank you for your reply. We apologize for any inconvenience this may have caused you. Is there a specific reason why you are canceling your account? Perhaps, if I knew why you were canceling, we could work something out so that iPower could better suit your needs. In order to discontinue your services we will need for you to contact our Billing Department at 888-511-4678 or 902-367-3369. Our Billing Department is available Monday - Friday 10:00 AM - 7:00 PM Eastern Time. Please reply to this e-mail with the requested information, so that we can assist you further. Sincerely, Raymond KellerCustomer Support
----iPower won't even admit that they have problems!! Pathetic web hosting company. See my homepage cityknight.com and cityknights.com regarding my problems.
Fri, 7 December 2007, 04:21
WHY is IPOWER calling Glen Kealey a "CYBERCRIMINAL"??
From: Emilia Alexsandru (emilia_a10@hotmail.com)
Sent: December 4, 2007 9:00:59 PM
To: support@ipower-inc.com
Cc: emilia_a10@hotmail.com
attention: Max Kelso - Customer Support
I'm poster buddiee...01....to now....18 at YAHOO financial forums. Have been "Buddie" and variations of that name since '99 when I first came on the internet and discovered the yahoo forums and other forums. What has this got to do with Glen Kealey? I've never met Glen Kealey -- only been following his site [www.kealey.net] since about 2003 and have religiously posted his daily posts since I consider his work of importance and interest to me and by posting his posts around the internet....hoping that others might awaken to Glen Kealey's work and site. I post other sites of interest on the internet. And NO...I do NOT get paid to post. I post sites of interest to me and those that I think might interest others. Glen Kealey's site being the top favourite/favorite of mine.
All that changed a couple of months ago when I went on a posting spree for a week around the internet and saw some posters whose monikers I've never seen before complain about my posting Glen Kealey's site. Like I stated above -- been on the internet since '99 and am quite familair with a lot of sites and their posters. Was surprised at some NEW monikers/handles/posters showing up and complaining about Glen Kealey's site and insinuating that I was Glen Kealey. FOR THE RECORD...I am NOT Glen Kealey!!!
But now am quite surprised that IPOWER [whom I've never heard of before until Glen Kealey's site was closed down and somehow IPOWER's name showed up on Glen Kealey's url link]....that you and IPOWER is name-calling Glen Kealey as a "CYBERCRIMINAL"???
Am into LEGALESE these days....Could you please DEFINE what "CYBERCRIMINAL" means? And on WHAT do YOU and IPOWER, base your definition of Glen Kealey and his site as being "CYBERCRIMINAL"?...and WHY are you and IPOWER and Microsoft asking others to "AVOID" Glen Kealey's site?
A PROMT reply is expected!
Thanks you!
Emilia Alexsandru
IPOWER's and Microsoft's Internet Explorer:
"AVOID THE WEBSITE OF THE CANADIAN CYBERCRIMINAL GLEN KEALEY"
http://kealeyne.ipower.com/
Fri, 7 December 2007, 02:12
I have hosted with ipower for 7 years - these last few days have hell and continue to be hell. I host 20 websites with them and every single one of them has had their frontpage extensions corrupted. NONE of my clients can update their own sites, all the form functionality is broken , no emails - its a disaster. I pulled my own 2 domains off and hosted with godaddy. Technical support is nonexistant - wait times are 2 hours plus and some crap manager CORY something promised me an email that i could forward to my clients explaining the issue was their fault never materialized.
IPOWER is a disaster I was to sue them . I had renewed recently for 2 years and npw have to incur new hosting charges cause i had to leave as they are not delivering the services I paid for .
I have a history log of all the efforts i made to contact them and they are doing nothing. They say they have a 48 hr. SLA on tickets this is BS - theses guys once were good but now are con artists .
I would encourage you to advise your clients to ditch and move to a more reputable host... i signed up with godaddy - anyone else recommend someone good ??
IHATEIPOWER.com is this taken cause it must be this months biggest money maker - they suck
lets sue these bastards into oblivion.
Wed, 28 November 2007, 05:07
I have been suffering from log in issue with them since 10 days ago and expecting next decades to solve this problem. They responded back at first, and even gave me 24 hour promise. But it turned out to be nonsense now. They are completely unreachable.
Sat, 24 November 2007, 04:44
Very dissappointed with ipower. Impossible to get someone to answer the phone, and when they do, they can't help you. There's nowhere on their website for you to check your account info (i.e. credit card info, whether you want "automatic renewal" or not, changing your address...there is just NO place to manage your account. Emails don't get to me, and reps are clueless as to why (that's if you actually get through). There's nowhere to file a complaint, or to easily cancel your accont. Don't you find it curious that their address is "legal department"? Huge disappointment. They need to start communicating with their customers, not screwing them over. They need to take that "Inc Magazine" award off their site, since they don't measure up to Inc Mag standards. Peeved!
Mon, 1 October 2007, 23:27
Fantastic I knew this all allong just needed some more proof. I am glad that they are slowly nailing there own coffin shut, and they desrve it all. They do not care about the very people that made them what they were.
And i feel this Endurance International should be investigated should they even be allowed to buyup the good hosts and make em into cookie cutter garbage thats what there doing and so far have gotten away with I think this has to be stopped
They have bought like over 20 hosting companies allready ...
any one agree with me that this companny should be looked into.
Note they still keep the names that made each a success this is to fool you into thinking your getting the same great company but its not true, all they touch turns to crap. Do a search and put in keywords like fatcow poweb Ipowerweb ...
Tue, 11 September 2007, 00:48
Ipowerweb is the absolute worst!
I have expereince nothing but runarounds and outright lies to cover thier ass! they have been very rude and repeatedly hung up when they reliaze they could not help me!
save youself and dont use them!!
I am changing both of my domains immediately to another host!
Fri, 29 June 2007, 20:01
Don't worry, I think it's pretty plain to see that they're either lying or don't have a clue.
Somebody at iPowerWeb basically lives here, I'd *guess* that it's somebody pretty high up to have not been fired by now.
Fri, 29 June 2007, 20:04
You'll have to find that information out another way, we won't post random information about visitors.
Glad to see another few interesting points. Maybe a few photos. of a MAC in the iPowerWeb office would help :)
Fri, 29 June 2007, 20:52
I'm curious to know the IP and Agent info for IPower Employee, so I can find out who it is and clown them into oblivion.
Fri, 29 June 2007, 19:18
jonesy needs to be heard, many times and one up the current IPower Employee
Fri, 29 June 2007, 19:42
jonesy should probably refresh his post data less, i'm just saying.
Fri, 29 June 2007, 19:15
The developers wouldn't be so stupid - or dishonest - that's marketing's job.
I have it from two sources that it was indeed Yaniv (CEO's brother in law) - he's done stupid shit like this before too, if I remember right.
Fri, 29 June 2007, 19:09
Hahaha... Much like anonymous posted above, the CEO's brother in law DOES use an intel based MacBook. There are also several members of the development team would have recently been provided Mac hardware to work on. Swing and a miss.
Fri, 29 June 2007, 19:02
hmmm not a single one, huh maybe check the mac that is/was being used by yaniv, im just saying
Fri, 29 June 2007, 13:41
Plus like, congrats on being the only large-ish company in the world that's not got any macs, anywhere.
And 10 out of 10 for being full of sh*t.